RETURN & REFUND POLICY

🔄 Return & Refund Policy – Botanic

At Botanic, your satisfaction matters 💚. If you’re not completely happy with your purchase, we’re here to help.

1️⃣ Eligibility for Returns

We accept returns if:

  • The product is unopened, unused, and in original packaging 📦

  • The return request is made within 7 days of delivery 📅

  • You have the original receipt or proof of purchase 🧾

2️⃣ Non-Returnable Items

For health & safety reasons 🚫, we cannot accept returns of:

  • Opened or used supplements

  • Products damaged due to misuse or neglect

  • Items purchased during clearance or final sale

3️⃣ Return Process

  1. Contact us via 📧 [Your Email] or 📱 [Your Phone] to request a return.

  2. Provide your order number, product details, and reason for return.

  3. Ship the product back to us at the provided return address.

  4. Once we receive and inspect the item, we’ll process your refund 💵.

4️⃣ Refunds

  • Refunds will be issued to your original payment method 💳.

  • Shipping charges are non-refundable (unless the return is due to our error).

  • Refund processing may take 5–7 business days after approval.

5️⃣ Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 48 hours 📩. We will replace it at no extra cost to you ✅.

💚 Our Promise: We aim to make your experience with Botanic worry-free. If you ever face an issue, our customer care team will work with you to make it right.